"arl" (arl1968)
11/22/2019 at 12:06 • Filed to: None
4
17|
"arl" (arl1968)
11/22/2019 at 12:06 • Filed to: None | 4
| 17 |
It took 4 trips to the dealer , an escalation to the service manager, begging for a loaner (so I didn’t go broke with Uber rides), and a ride around the block with the shop foreman. But by God they fixed my roof.
It was rattling like..... . Uh, well, like a Mustang. But they got new clips and adjusted the latches until it stopped rattling. All fixed under warranty.
It’s a Christmas miracle!
Tapas
> arl
11/22/2019 at 12:14 |
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It sucks that you had to go through that to fix a brand new car.
Glad its done though.
This is what we'll show whenever you publish anything on Kinja:
> arl
11/22/2019 at 12:21 |
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I really like that interior, from what I can see. Glad it’s no longer a rattletrap.
412GTI
> arl
11/22/2019 at 12:24 |
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Damn dealerships can rarely figure out rattle fixes, good on them/you! Currently dealing with it on my father’s Accord with no luck.
MonkeePuzzle
> arl
11/22/2019 at 12:26 |
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it has such adorable back seats!
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arl
> Tapas
11/22/2019 at 12:42 |
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Thanks -I was wondering if they’d ever get it fixed. But it’s all good now.
mazda616
> arl
11/22/2019 at 12:43 |
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Gotta love arguing with the dealership to fix something they should be fine with working on anyway.
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arl
> 412GTI
11/22/2019 at 12:43 |
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Yea, I feel you. You really have to push back. It helps to take a ride with the tech or shop manager to make SURE they know what they’re looking for. Just describing it means almost nothing.
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arl
> This is what we'll show whenever you publish anything on Kinja:
11/22/2019 at 12:43 |
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Thanks!
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arl
> MonkeePuzzle
11/22/2019 at 12:44 |
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They’re good for rides under 2 hours. I tortured my son and some of his friends with a 4 hour ride to the beach last summer. They kind of hated me at the end.
GoodIdeaAtTheTime
> arl
11/22/2019 at 12:48 |
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THIS. So much this. As a current tech, I require a ride along for any noise complaint.
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arl
> mazda616
11/22/2019 at 12:51 |
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Yea, they were actually nice about it. They never really fought back much. They would tell me it’s fixed, I would pick it up, it would still rattle, I’d take i t back, they’d apologize, repeat until I was totally frustrated. The service manager finally looped in the foreman, and they were both very nice.
It took a ride-along with the foreman to really get them the say “YES, we acknowledge the exact sound you’re hearing and we won’t give it back until it’s fixed”.
Arrivederci
> arl
11/22/2019 at 12:59 |
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When I had my S3, I was sure I had a wheel bearing going bad. The Audi dealer didn’t believe me, blaming tires despite the fact that I had two sets, one summer, one winter and the noise was the same with each . Anyway, I ended up having to agree to pay for a diagnostic if they didn’t find a warrantable condition. It took about 5 minutes in the car with a tech to confirm my supposition, he was like, “oh yeah, wheel bearing, let’s head back.”
Ugh.
Manwich - now Keto-Friendly
> arl
11/22/2019 at 13:03 |
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Sounds more like a Festivus Miracle to me...
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arl
> Arrivederci
11/22/2019 at 13:07 |
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Ugh. Why is there always a disconnect between the service manager and the tech?
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arl
> Manwich - now Keto-Friendly
11/22/2019 at 13:07 |
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Well, I was close. :)
pip bip - choose Corrour
> arl
11/22/2019 at 22:24 |
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so what did they break?
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arl
> pip bip - choose Corrour
11/23/2019 at 08:41 |
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No breaks. Only fix.